FAQs
FAQ
❤ Where is my order?.
When your order has been dispatched you will receive an email, containing you USPS tracking Number.
Please keep in mind that it may take USPS up to 24- 48 business hours to provide tracking updates. If you see a “not found/error” message when attempting to track your package, please allow 24-48 business hours for an update to be shown.
❤ I Have Seen A Product But It No Longer Seems To Be In Stock
Trust me, I know how much this sucks to see that product that you are completely in love with is out of stock. It’s almost DEVASTATING !!! Hahaha, girl we
understand. We often restock our hottest items and if that is not possible, we replace them with a similar style that is just as hot as the one that you wanted.
Please, keep an eye on our Instagram page (FOLLOW & turn on post notifications). Because we continually advertise our HOT products as well as RESTOCKED
items. So, keep checking back on our site and Instagram page for any restock updates.
❤ Can I Exchange An Item?
No. Unfortunately, we do not offer exchanges. We do not offer exchanges because we sell out of items quickly and we cannot guarantee that that item will be in
stock for us to exchange for you. If you wish to exchange an item( within 30 days in ORIGINAL condition)we will issue you store credit that can be used towards
the website at anytime. We will email you an E-Gift card to the email that we have on file. (Bodysuits, swimwear, lingerie excluded)
❤ I no longer want the item, can I have a refund?
No, we do not offer refunds. You may send the item back(within 30 days in ORIGINAL condition)for store credit. (Bodysuits, swimwear, lingerie excluded)
❤ Do you provide return labels?
No, we do not offer return labels as returns are made at the customers own cost. We suggest using USPS as it is the most cost efficient shipping method.
❤ Can I Cancel My Order?
No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it.
❤ Why Has My Order Been Cancelled?
Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We
promise that these cases are RARE. If an item in your order sells out, we will contact you within 24-48 hours to confirm the cancellation of your order. If your
order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need
to make sure all the details on your payment is correct or try replacing your order using an alternate payment method.
❤ What should I do if I receive an incorrect or faulty item?
We’re extremely sorry to hear that you’ve received an incorrect or faulty item. Please click HERE to send us an email within 6 hours of receiving your package
with your order number and picture proof of both the incorrect/faulty item as well as the packing slip/invoice. Failure to report a faulty item within 6 hours of receiving
your package will result in our inability to replace the item.
❤ What Happens If I Forget To Use A Discount Code?
Once your order has been placed we will not make changes to your total as we are unable to manually add the discount. Please note that this discount may be
used on your next order if the code is still valid.
❤ Why Won’t My Discount Code Work?
Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Expiration
Date: Please look at the terms and conditions of the discount code to make sure this offer is still VALID . Eligible Items: From time to time we offer discount
codes for selected items only and this will be stated in the terms and conditions of the discount code. Unique Codes: If you are lucky enough to receive a
unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
❤ How Long Does It Take To Receive A Store Credit?
When we receive your return, we will process the return within 5-7 business days. Once your return has been processed and your store credit issued, you will
receive a e-Gift card at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this gift
card/store credit code.